It can always happen that something doesn’t go quite as planned.

We encourage you to first report complaints to us by emailing [email protected].

If this does not lead to a solution, it is possible to submit your dispute for mediation through Stichting WebwinkelKeur via

As of Feb. 15, 2016, it is also possible for consumers in the EU to file complaints through the European Commission’s ODR platform. This ODR platform can be found at

If your complaint is not already pending elsewhere, you are free to file your complaint through the European Union platform.